Business Continuity

Establish business continuity planning resources and a course of action that will accelerate your return to “business as usual” in the wake of a crisis. Understand how to test and update your plan to ensure its ever-lasting dependability.

43% of companies never reopen after a disaster and as many as 29 percent close within three years. The cost of disruption can be enormous.
Source: Evault

A credit union can lose member confidence and trust and suffer a huge financial hit. Research firms, including Gartner Group, estimate service interruptions cost anywhere from $60,000 to $250,0000 per minute.
Source: Credit Union Magazine

Products & Services / Training & Education / Consulting / Other Resources

Products & Services

Accel Members Financial Counseling
Devastation can wreak havoc to not only your credit union but your members. How will your credit union assist your members in adjusting to these life-changing experiences and get them on the road to financial recovery? Accel Members Financial Counseling offers confidential comprehensive financial counseling services for your members to receive personal money management assistance, debt repayment plans and information to avoid bankruptcy, foreclosure or repossession if needed at a time of disaster.

Agility Recovery Solutions
The Agility business continuity solution is simple, but profound. Within 48 hours of a business interruption, Agility will deliver a complete solution for whatever is necessary to get your credit union back up and running and connected to your members. These solutions include mobile facility space, computer technology, satellite communications, and portable generators. Whether you require retail, back-office operations, or a combination of both, Agility has a flexible solution for your credit union. Agility has supported over 150 disaster situations with a 100% success rate. Please visit our I-Brochure to learn more about Agility.

Canon USA
Many credit unions are looking for better ways to manage their records. And given the NCUA recent records prevention program update, your credit union can take advantage of the latest imaging technology within compliance guidelines through Canon USA.

Credit Union National Emergency Information System
Members seeking information about their credit unions affected by a hurricane, earthquake, or other disaster or crisis will be able to call a toll-free number—1-877-CULOCATE. The program, which is available to all credit unions across the country at no charge, allows credit union members to receive information about the status of their credit union affected by a crisis.

Diebold
During a disaster, some credit unions may assume that there may be a reduced demand for certain services. Studies have shown that such demand for services, like ATMs, may increase. Diebold is the leading provider of ATMs to credit unions. With a full range of advanced-function ATMs, cash dispensers, and special application terminals, Diebold is ready to support your credit union’s business continuity strategy.

EPL
Every credit union will inevitably experience a disruption to its operations. While natural and intentional disasters make headlines, credit unions are vulnerable to a multitude of everyday risks that can halt critical operations and undermine member service. Before and in the aftermath of the recent disasters, many credit unions turned to shared branching as a quick, reliable option to provide evacuees with immediate access to essential funds. EPL’s CUe-Passport allows credit unions to accept transactions for participants in two of the leading shared branching networks.

Perimeter
Protecting your credit union’s critical business information and having access to one of your main sources of communication—email is paramount is at a time of emergency. Perimeter , a leading provider of managed network security services, has solutions to securely store and easily access member records, financial records, and other important information needed to keep your credit union operational. With Perimeter’s email archiving service, your credit union can search for, access and quickly retrieve any archived email record quickly and easily.

Strohl Systems
PLANet - The industry’s only Internet-based business continuity planning tool designed specifically to help your credit union meet NCUA and FFIEC regulations for business continuity and disaster recovery. To view an online demo, click here.

Travelex
Emergency gift cards are becoming a necessity for members to purchase food, water, clothing, prescription medicine and other essentials during a disaster. The Travelex Prepaid Card program is turnkey and there is no need for your credit union to change your Visa membership status or establish a new BIN to offer these cards to your members. This minimizes risk, reporting requirements, and costs to your credit union, while offering your members a way to purchase emergency necessities in times of a disaster.

VoiceGard
If your members cannot contact your credit union, who will they call? VoiceGard offers a secure and sustainable IP-based telecommunications platform, which can be used during a crisis to route your members' calls anywhere you are. In addition, you can learn more about the Credit Union National Emergency Information System, which was developed by VoiceGard for all credit unions nationally.

Training & Education

Reports

• Disaster Preparedness Training white paper PDF
• Business Continuity: Trends and Planning white paper PDF
• CU Magazine Best Practices: Disaster Recovery -- Lessons Learned PDF
• The Lessons of Disaster Recovery

Self-Study Certificate Programs

• Financial Counseling Certification Program (FiCEP)
• Merit – Security Administration

Videos

• Technology Security: Targeting Cybercrime and Identity Theft

CPD Webinars

Seminars

• Disaster Preparedness & Recovery Conference - New dates coming soon, check back

Free Webcasts

• April 23 - Pandemic Planning
• May 14 -Business as Usual, No Matter What - presented by Bob Boyd, President and CEO of Agility Recovery Solutions
• May 21 - Is Your Office Really Prepared?
• June 11 - Business as Usual, No Matter What - presented by Bob Boyd, President and CEO of Agility Recovery Solutions
• June 18 - What is the Voluntary Corporate Preparedness Accreditation & Certification Program?

Security Services Consulting

Protect your online assets, your network and your members by engaging experts to help you identify unique strengths and potential issues within your system. Approach your credit union’s security proactively and gain the most from a strategy utilizing technology – while minimizing security risks. For more information, click here.

Other Resources

Free Articles

• Bolster Your Business Continuity Planning
• ‘Check 21’ Expands Electronic Imaging
• CU Disaster Preparedness Checklist
• NCUA Rule Gives Electronic Imaging a Boost
• Pandemic Pandemonium
• Play It Safe When Disaster Strikes
• Security Acronyms & Terms

All articles have been reprinted with permission.

Related Links

• FEMA (Federal Emergency Management Agency)
• National Hurricane Center
• National Strategy for Influenza Pandemic
• National Weather Service
• Weather Information

To have a representative contact your credit union, call CUNA Member Service at 800-356-8010, press 3, 8:00 a.m. - 4:30 p.m.

Physical Security - Network Security - Fraud Prevention